Stop firefighting churn.
Start building the systems that do the work.
Turn Kristi’s proven retention and expansion strategies for CS teams into an AI-assisted customer success operating system for your book of business. You build it with guidance, and leave running it with confidence.
In case we haven’t met…
I’m Kristi Faltorusso. I help founders and CS leaders build the systems that make growth predictable. I’ve done it five times. I know where it breaks before you do.
Here’s why I’m doing this.
Every CS leader is being told to figure out AI. The CS professionals who can build AI systems around their own book — not just talk about AI — are the ones who’ll own the renewal, the expansion, and the next role. That’s what this program exists to do.
— Kristi Faltorusso
Five AI-powered systems. Real accounts.
Your book.
Five AI-powered systems drawn from Kristi’s CS strategies, built to work as one: identify risk, understand the account, capture customer evidence, define and track value, then turn all of it into renewal and growth decisions. Four weeks reviewing completed builds, then two weeks to build your own with support in Slack the whole way.
Predictive customer health & churn prevention
A multi-signal early-warning system, not a fancier red-yellow-green score. Spots accounts whose trajectory is slipping before the risk is obvious, and pairs every flag with the play to run.
Account intelligence & “what changed?” summaries
The account memory layer. One current narrative of what changed, what’s at risk, what’s been promised, and what should happen next — ready before every meeting.
Conversation intelligence & commitment tracking
Pulls decisions, next steps, owners, blockers, and shifts in sentiment out of calls and emails, so nothing important stays spoken but never recorded.
Goal definition & value realization tracking
Turns “improve visibility” into a measurable outcome with a baseline, target, and owner — then tracks progress and builds the proof of value for the QBR and the renewal.
Renewal-risk & growth identification
The commercial layer. Combines everything above into a clear read on which accounts will renew, contract, or expand — with the evidence and the next-best action, not just a score.
Here’s how we build it.
Study a real CS build, start to finish
The brief, the data, the decisions, the mistakes, the handoff. Nothing edited out.
Rebuild it for your own accounts
Your QBR format, your health signals, your renewal calendar. Live guidance every week.
Get reviewed against Kristi’s standard
Submit your build. Her frameworks and CS strategies set the bar for what good looks like.
Built by someone who has done it five times.
Built for CS people who’d rather build than be told.
You own a book and you’re drowning in prep. You want the hours back, and a reason to be in the room when AI decisions get made.
You’ve been asked what the team’s AI plan is. Bring the team. Leave with systems your whole book runs on.
You’ll be asked to scale whatever works. Build it first.
No engineering background needed. You need to be willing to study closely and build something yourself.
The Shipyard method, pointed at Customer Success.
Aspireship runs the AI Shipyard, a cohort program where non-technical professionals learn AI by studying real client builds and rebuilding them. This edition takes that method and Aspireship’s AI expertise and points them at the work CS teams do every week. Aspireship handles the platform (Claude Cowork), the live sessions, the sample data, the practitioner review process, and the credential. Kristi sets what the systems have to do and what good looks like.
- Hands-on fluency with Claude Cowork, used throughout the program
- Recordings and study guides delivered after every session — miss a week, never miss the material
- A credential that reflects doing, not just studying
- A cohort of CS people building alongside you
Straight answers.
I’m not technical. Can I actually do this?
Yes. Everything is built in Claude Cowork in plain language, not code. Previous cohorts included account managers, project managers, and people with no engineering background at all.
What exactly does Kristi do in the program?
Kristi kicks off the cohort live, and her CS strategies are the curriculum: every build is built on one of them, and her frameworks are the standard your work is reviewed against. The weekly live sessions are run by the Aspireship team.
Will this work with my company’s data?
You build first with sample CS data provided by Aspireship, then rebuild with your own exports. Nothing requires connecting live company systems; you decide what to bring.
Can my company pay for it?
Usually, yes. A reimbursement letter is provided and team seats can be invoiced directly.
What if we use ChatGPT instead of Claude? Will this still apply?
Yes. The underlying skills are the same and can be applied to ChatGPT. However, all direct instruction will be done using Claude, and it’ll be up to you to translate that to a comparable version in ChatGPT.
I’m a CS leader. Can I sign up my whole team?
Yes. Email [email protected] to inquire about group quotes or a private cohort for your team.
Ready to stop reading about AI
and start running it?
The first Customer Success cohort kicks off Monday, October 5th at 12pm EST. Spots are limited — first come, first serve.
One price, everything included. Claude Pro or Team subscription required. Purchased separately.