Customer success, taught by the people who have built it at scale.
Customer Success Foundations covers the full customer lifecycle — onboarding, proactive engagement, business reviews, and renewals — taught by veteran CS leaders and the practitioners doing the work today.
Veteran customer success leader, Brian Raboin, talks us through how to navigate the tricky task of handling at-risk customers!
The complete customer success playbook, from onboarding to renewal.
What you will learn
Getting Customers Started (2 Hours)
Keeping Customers Engaged (3 Hours)
Handling Difficult Situations (3 Hours)
Identifying New Opportunities (2 Hours)
Setting Yourself Up For Success (5 Hours)
Practice Projects (3 Hours)
Learn Online
Complete 20 hours of a foundational on-demand customer success training course designed for the tech industry, plus elective live and on-demand content led by industry experts.
Prove Your Skills
Complete our assessment that tests your knowledge and customer success skills to get certified.
Meet a Few of our Expert Instructors
Megan Bowen
Topics Covered: Proactive Engagement | Roles & Career Paths
Megan is an operator, a problem solver and a customer advocate who has a proven track record of building and leading teams that scale and succeed. She has experience working across early-stage startups and later-stage companies primarily focused on B2B account management, customer success, marketing, sales, customer service, and operations. Megan is currently the COO at Refine Labs, a demand accelerator for B2B SaaS companies.
Brian Raboin
Topics Covered: Onboarding | Identifying & Handling At-Risk Customers
Brian is an entrepreneurial spirited leader with more than 10 years of experience in developing and delivering high quality products and managed services in the SaaS and IaaS space. He is a thought-leader in the world of product development and customer success. Brian previously led Customer Success at Booker & Mindbody, and currently serves at COO at Mailgun.
Kristi Faltorusso
Topics Covered: Running a Customer Objectives Review
Kristi is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations. Currently, she is the Chief Customer Officer at ClientSuccess, a leading Customer Success Management solution. In addition, she is the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more.
Get full access with Aspireship Plus
Aspireship Plus includes every Foundations course — Practical AI Fluency, SaaS Sales, Customer Success, B2B Marketing, Revenue Operations, Sales Management, and Talent Acquisition — plus member discounts on advanced courses.
Don’t take our word for it.
Dru made the move from clinical care into a Client Success role, and shared on LinkedIn how Customer Success Foundations fit into that transition.
Start Section 1 freeWhat learners say about the course.
“I always came back to the Aspireship videos in the content library because they are put together extremely well. They didn’t feel like they were talking at me or a boring lecture — much more of a discussion with leaders in the industry.”
Erin Hoerr, Customer Success Foundations graduate · via Course Report
“The curriculum was well-structured and included a combination of lectures, exercises, and hands-on projects that allowed me to put my new skills into practice. The materials were up-to-date and relevant.”
Javon Williams, Customer Success Foundations graduate · via Course Report
“The content was so easy to understand and the self paced layout was perfect for my busy life. I felt prepared and ready to enter an entirely new world after finishing this course.”
Samantha Childers, Customer Success Foundations graduate · via Course Report
“The course content is very helpful for gaining a foundation of understanding of the field. The final assessments were useful, as you had to role play common scenarios a CSM might face.”
Course Report reviewer, Customer Success Foundations graduate · via Course Report
FAQ
Ready to get started?
If you’re serious about making the pivot into customer success or leveling up in your current role, Aspireship can help.