Looking to land a new role in customer success?

You’re in the right place. Customer Success Foundations is our new program to help you land and succeed in a new role as a Customer Success Manager at a tech company. 

20 Hours

20 Hours

Of interactive, on-demand curriculum, engaging interviews and hands on exercises.

4 Weeks

We’ve designed the learning process to be completed in as little as 5 hours per week for 4 weeks or less.

24/7

Learn on your own schedule. Our curriculum is compatible across mobile & computer devices.

Get Hired

Aspireship provides job placement opportunities in the United States and Canada for program graduates.

Learn everything you need to know to land your new role and hit the ground running.

  • Customer lifecycle
  • Onboarding
  • Proactive engagement
  • Running business reviews
  • How to become a top performer
  • And much more!

Here's a sneak peek.

Veteran customer success leader, Brian Raboin, talks us through how to navigate the tricky task of handling at-risk customers!

What you will learn

Getting Customers Started (2 Hours)

  • Welcome
  • The Customer Lifecycle
  • Onboarding
  • Setting Expectations

Keeping Customers Engaged (3 Hours)

  • Getting Customers To First Value
  • Proactive Engagement
  • Empowering Your Customers

Handling Difficult Situations (3 Hours)

  • Identifying and Handling At-Risk Customers
  • Having Difficult Conversations
  • How To Build A Great Relationship With The Sales Team

Identifying New Opportunities (2 Hours)

  • Running A Customer Objectives Review
  • Expansion

Setting Yourself Up For Success (5 Hours)

  • A Day In The Life of a CSM
  • How to Become a Top Performing CSM
  • Roles & Career Paths
  • Metrics & Terminology

Practice Projects (3 Hours)

  • Reactivating a Dormant Lead (Phone Call Simulation)
  • Educate Each Other (Discovery Call - Video Simulation)

Final Assessment (1-2 Hours)

  • Final Quiz
  • Final Projects

Learn Online

Complete 20 hours of a foundational on-demand customer success training course designed for the SaaS industry, plus elective live and on-demand content led by industry experts.

Prove Your Skills

Complete our assessment that tests your knowledge and customer success skills to get certified and earn a spot in the Aspireship Talent Network.

Meet a Few of our Expert Instructors

megan bowen - Aspireship Customer Success Foundations

Megan Bowen

Topics Covered: Proactive Engagement | Roles & Career Paths

Megan is an operator, a problem solver and a customer advocate who has a proven track record of building and leading teams that scale and succeed. She has experience working across early-stage startups and later-stage companies primarily focused on B2B account management, customer success, marketing, sales, customer service, and operations. Megan is currently the COO at Refine Labs, a demand accelerator for B2B SaaS companies.

brianraboin

Brian Raboin

Topics Covered: Onboarding | Identifying & Handling At-Risk Customers 

Brian is an entrepreneurial spirited leader with more than 10 years of experience in developing and delivering high quality products and managed services in the SaaS and IaaS space. He is a thought-leader in the world of product development and customer success. Brian previously led Customer Success at Booker & Mindbody, and currently serves at COO at Mailgun.

jeffbreunsbach

Jeff Breunsbach

Topics Covered: Empowering Your Customers

Jeff is one of today's most respected thought leaders in the world of customer success. He is the co-founder of Gain Grow Retain, a community of 5,000+ customer success leaders who learn from one another. Jeff also currently serves at the Director of Brand at Higher Logic, a SaaS company that enables companies to engage with their customers through community and marketing automation.

KristiFaltorusso

Kristi Faltorusso

Topics Covered: Running a Customer Objectives Review

Kristi is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations. Currently, she is the Chief Customer Officer at ClientSuccess, a leading Customer Success Management solution. In addition, she is the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more.

Get full access to Customer Success Foundations, live interview prep sessions, peer support, tech tools and free access to other Aspireships for career exploration and advancement with Aspireship Unlimited

Unlimited Access

Unlimited unlocks full lifetime access to the Customer Success Foundations Aspireship and other Aspireships to help you continue to explore and advance as your career progresses.

Unlimited Opportunity

Every interview is an opportunity, but are you ready? Unlimited gives you access to live group interview prep sessions to help you put your best foot forward in upcoming interviews.

Unlimited Support

Unlimited provides you with networking, support and encouragement from the Aspireship Slack community. Connect with grads, our team and other unlimited members.

Unlimited Resources

Exclusive, free, bonus access to SaaS tools that top SaaS professionals use. Improve your email effectiveness with 3 free months of email writing coach Lavender and BombBomb for video messaging.

Retakes

If at first you don't succeed... We've got you. Unlimited provides you with the ability to take the Aspireship final assessments up to 3 times, once every 30 days, until you pass.

Recognition

Want a certificate? It's included with Unlimited. As a member, you'll get your very own industry recognized certificate of completion upon passing Customer Success Foundations.

Real people. Real results.

Jill Fontana Success Story (2)

"Aspireship not only helped me find my next career home, but gave me all of the training I was eager to get but just couldn’t from previous leadership."

Brianne Mouton Success Story (2)

"The team reminded me that I'm not alone in this. Aspireship helped me land with the perfect company."

Rochelle Abitan Success Story (1)

"After leaving the catering industry, I found myself needing to transfer my expertise from service to tech. Aspireship helped make that transition seamless."

Final Details Before You Start

Choose the path that's right for you.

Forever Free - Access to the Aspireship video library, Section 1 of Customer Success Foundations and SaaS Sales Foundations, and Aspireship Live! at no cost.

Aspireship Unlimited - Full access to Customer Success Foundations, SaaS Sales Foundations, live interview prep sessions, certification, peer support, tech tools and free access to future Aspireships for career advancement for a one-time investment of $180.

We educate and place people from all experience levels.

Current CSMs, we can help you, too! Through our resources, you can improve your performance on the job and fast-track your path to promotion faster, while staying up to date on the latest trends in SaaS.

Do I have to finish in 4 weeks?

We understand that all schedules and learning styles are unique. For this reason, we’ve designed the experience to be completed in as little as 5 hours/week over a 4 week period. With that said, you’re welcome to move at your own pace. Some candidates complete the program in under a week, while others may complete the program over an extended period.

What happens after I finish Customer Succcess Foundations?

Upon completion of your coursework and projects, your assessment will be graded. If you receive a passing score, you will be notified of your admittance into the Aspireship Talent Network, where we proactively help you get hired by great SaaS companies that partner with Aspireship to hire program graduates. Learn more about how we help you get hired.

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Ready to get hired? We hope so!

If you're serious about making the pivot into SaaS or leveling up in your current role, Unlimited is the answer.

We know what you're thinking. "That's it? $180 for lifetime access? Like "lifetime" lifetime?" Yes, we mean it. From now until eternity 😉

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