Level Up Your Customer Success Game

The Customer Success Intensive is a 12-18 week, on-demand customer success training program for current and aspiring CSMs. Learn advanced strategies to prevent churn, negotiate renewals, navigate API integrations and more.

150+ Hours

150+ Hours

Of interactive, on-demand curriculum, engaging interviews and hands on exercises.

12-18 Weeks

We’ve designed the learning process to be completed in as little as 8-12 hours per week for 12-18 weeks.


Learn on your own schedule. Our curriculum is compatible across mobile & computer devices.

Level 2 Certified

Earn a next-level Customer Success certification from Aspireship.

Expand your customer success skills to prepare for a new role or reach new heights at your current company.

  • Customer Health
  • APIs and Technical Integrations
  • Change Management
  • Negotiating Renewals
  • Utilizing the Tech Stack
  • And much more!

Here's a sneak peek.

Watch Customer Success leader, Hayfa Aboukier, talk about how she built out the Customer Success function at Gusto.

Program Syllabus

Getting Customers Started

  • The Customer Lifecycle
  • Onboarding
  • Setting Expectations

Keeping Customers Engaged

  • Getting Customers to First Value
  • Proactive Engagement
  • Empowering Your Customers

Handling Difficult Situations

  • Identifying and Handling At-Risk Customers
  • Having Difficult Conversations
  • Building a Relationship with Sales

Identifying New Opportunities

  • Running a Customer Objectives Review
  • Expansion and Renewals

Setting Yourself Up for Success

  • How to become a top performer
  • Metrics & Terminology
  • Career Pathing

Role playing

  • Onboarding role play
  • Difficult conversation role play

Where Sales and CS Collide

  • Sales Meets CS
  • Negotiating Renewals
  • Storytelling

Customer Success Plans

  • Customer Kickoff Calls
  • Business Reviews

Customer Health

  • Guiding your customers through big changes
  • Customer health scoring
  • Churn deep dive

Thinking Like an Executive

  • Doubling Down on Customer Success
  • How CS Leaders Communicate CS Metrics to the Board

APIs & Technical Integrations

  • What’s an API?
  • Navigating technical integrations

Life in Tech & Customer Success

  • Mental Health in CS
  • Customer Success Career Perspectives
  • Stock Options & Equity Education

Working in Tech

  • Metrics
  • KPIs

Utilizing the Tech Stack

  • Customer Success Platforms
  • Hubspot
  • Salesforce
  • Zendesk

Meet a Few of our Expert Contributors

Kristi Faltorusso, Chief Customer Officer @ ClientSuccess
Kristi Faltorusso, CCO @ Client Success

Kristi Faltorusso

Kristi is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations. Currently, she is the Chief Customer Officer at ClientSuccess, a leading Customer Success Management solution. In addition, she is the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more.

Photo of Skip Miller, SaaS sales expert, upcoming speaker at Aspireship Live! a weekly online webinar about SaaS sales careers, trends, and tips for success.
Skip Miller, Sales Trainer & Bestselling Author

Skip Miller

Skip Miller is a leading sales trainer and President of M3Learning, a proactive sales management and sales training company. He’s the author of bestselling books, including Selling Above and Below the Line and Proactive Selling.

megan bowen

Megan Bowen

Megan is an operator, a problem solver and a customer advocate who has a proven track record of building and leading teams that scale and succeed. She has experience working across early-stage startups and later-stage companies primarily focused on B2B account management, customer success, marketing, sales, customer service, and operations. Megan is currently the COO at Refine Labs.

Hayfa Aboukier

Hayfa Aboukier

For almost 15 years, Hayfa has built and scaled programs, people, and teams across the public sector and startups at companies ranging from Seed to Series E including Gusto, Opendoor and CampusLogic. Hayfa now a startup advisor and consultant, partnering with companies and leaders through customer success advising, business operations & strategy consulting and  leadership coaching.

Amy Volas

Amy Volas

Amy Volas is the Founder of Avenue Talent Partners, helping companies hire great sales leaders. Prior to ATP, Amy spent 20+ years in startups as a top enterprise seller, personally closing over $100M in sales.

Brain Raboin
Brian Raboin, Customer Success Leader

Brian Raboin

Brian is an entrepreneurial spirited leader with more than 10 years of experience in developing and delivering high quality products and managed services in the SaaS and IaaS space. He is a thought-leader in the world of product development and customer success. Brian previously led Customer Success at Booker & Mindbody, and currently serves as Chief Strategy and Operations Officer at Stenson Tamaddon.

Get lifetime access to the Customer Success Intensive and more

Lifetime Access

Get lifetime access to 150+ hours of videos, quizzes and projects designed for aspiring, beginning or intermediate Customer Success professionals.

Aspireship Plus

Your purchase includes Aspireship Plus, our lifetime membership that gets you unlimited access to our foundations programs, the Aspireship slack community,  and more. Already have Plus? Plus members get access to exclusive promotions on Intensives.


If at first you don't succeed... We've got you. Retake the assessment up to 3 times, once every 30 days, until you pass.


Show off your achievement and stand out from the crowd. Passing the Customer Success Intensive earns you a Level 2 Customer Success certificate from Aspireship.


Q: Should I take Customer Success Foundations before the Customer Success Intensive?

A: The Customer Success Intensive combines Customer Success Foundations with expanded curriculum into one advanced program. If you haven't already taken the foundations course, you can choose to jump right into the intensive and you'll get the best of both worlds. If you've already taken foundations, your progress will automatically carry over to the intensive to pick up where you left off.

Q: How do I know if this program is for me?

A: This program is about skills, not about job titles. If you want to advance your career in Customer Success and see topics listed that you'd like to learn more about, this is for you.

Q: Is there a way to get this program paid for by my current employer?

A: Please reach out to [email protected] for guidance on how to introduce this opportunity to your company.


Ready to dive in?

If you're serious about making the pivot into Customer Success or leveling up in your current Customer Success role, this program was made for you.

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