Customer Success Training Course That Helps Your Team Maximize Customer Value
Designed for both newcomers and seasoned professionals, Aspireship's Customer Success training course covers everything from customer onboarding to retention tactics, ensuring you're equipped to deliver exceptional customer experiences.
Expand your customer success skills to prepare for a new role or reach new heights at your current company.
- Customer Health
- APIs and Technical Integrations
- Change Management
- Negotiating Renewals
- Utilizing the Tech Stack
- And much more!
Here's a sneak peek.
Watch Customer Success leader, Hayfa Aboukier, talk about how she built out the Customer Success function at Gusto.
Of interactive, on-demand curriculum, engaging interviews and hands on exercises.
We’ve designed the learning process to be completed in at your own pace over 12-24 weeks.
Learn on your own schedule. Our curriculum is compatible across mobile & computer devices.
Customer Success Training Included in the Course:
Getting Customers Started
- The Customer Lifecycle
- Onboarding
- Setting Expectations
Keeping Customers Engaged
- Getting Customers to First Value
- Proactive Engagement
- Empowering Your Customers
Handling Difficult Situations
- Identifying and Handling At-Risk Customers
- Having Difficult Conversations
- Building a Relationship with Sales
Identifying New Opportunities
- Running a Customer Objectives Review
- Expansion and Renewals
Setting Yourself Up for Success
- How to become a top performer
- Metrics & Terminology
- Career Pathing
- Onboarding role play
- Difficult conversation role play
Where Sales and CS Collide
- Sales Meets CS
- Negotiating Renewals
- Storytelling
Customer Success Plans
- Customer Kickoff Calls
- Business Reviews
Customer Health
- Guiding your customers through big changes
- Customer health scoring
- Churn deep dive
Thinking Like an Executive
- Doubling Down on Customer Success
- How CS Leaders Communicate CS Metrics to the Board
APIs & Technical Integrations
- What’s an API?
- Navigating technical integrations
Life in Tech & Customer Success
- Mental Health in CS
- Customer Success Career Perspectives
- Stock Options & Equity Education
Working in Tech
- Metrics
- KPIs
Utilizing the Tech Stack
- Customer Success Platforms
- Hubspot
- Salesforce
- Zendesk
Meet a Few of our Expert Contributors
Kristi Faltorusso
Kristi is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations. Currently, she is the Chief Customer Officer at ClientSuccess, a leading Customer Success Management solution. In addition, she is the Founder of Keeping CS Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, CPSs and more.
Skip Miller
The late great Skip Miller is a renowned sales trainer and Founder of M3 Learning, a proactive sales management and sales training company. He also authored bestselling books, including Selling Above and Below the Line and Proactive Selling.
Megan Bowen
Megan is an operator, a problem solver and a customer advocate who has a proven track record of building and leading teams that scale and succeed. She has experience working across early-stage startups and later-stage companies primarily focused on B2B account management, customer success, marketing, sales, customer service, and operations. Megan is currently the COO at Refine Labs.
Hayfa Aboukier
For almost 15 years, Hayfa has built and scaled programs, people, and teams across the public sector and startups at companies ranging from Seed to Series E including Gusto, Opendoor and CampusLogic. Hayfa now a startup advisor and consultant, partnering with companies and leaders through customer success advising, business operations & strategy consulting and leadership coaching.
Amy Volas
Amy Volas is the Founder of Avenue Talent Partners, helping companies hire great sales leaders. Prior to ATP, Amy spent 20+ years in startups as a top enterprise seller, personally closing over $100M in sales.
Brian Raboin
Brian is an entrepreneurial spirited leader with more than 10 years of experience in developing and delivering high quality products and managed services in the SaaS and IaaS space. He is a thought-leader in the world of product development and customer success. Brian previously led Customer Success at Booker & Mindbody, and currently serves as Chief Strategy and Operations Officer at Stenson Tamaddon.
FAQs
Q: Who is the Customer Success training course designed for?
A: The Customer Success training course is ideal for teams that are responsible for managing and nurturing client relationships. Whether your team members are new to customer success or experienced professionals looking to enhance their skills, this program provides the training necessary to deliver exceptional customer experiences.
Q: What will my team learn in the Customer Success training course?
A: Your team will learn key strategies for customer onboarding, retention, and engagement. The program covers essential skills such as handling challenging customer situations, maximizing customer lifetime value, and driving product adoption. These insights will empower your team to foster long-term client relationships and achieve business goals.
Q: My company doesn't have budget allocated for training this year. Are there still ways for us to use Aspireship?
A: Yes. Aspireship can help you fully subsidize the training for your team through a workforce development program. Please reach out to [email protected] for guidance on how to make this opportunity happen at your company.
Ready to learn more about using Aspireship for your team?
Aspireship is an Approved Training Provider for a workforce development program funding to upskill and reskill the workforce, with an emphasis on companies who employ individuals from underrepresented backgrounds.