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What are the job responsibilities of a Customer Success Manager (CSM)? What does the average compensation and career progression look like? How about transferable skills and the characteristics of a good CSM? To answer these and more, we’ve invited Kelsey Calabro, Head of Client Success at Brantr Media, for a deep dive on Customer Success. Kelsey will share wisdom and insights from her own experience going from a SaaS sales role to Community and Customer Success Manager, to Head of CS.
About Kelsey Calabro
Kelsey Calabro is the Head of Client Success at Brantr, a DemandGen agency for B2B SaaS companies. In nearly a decade of tech and startup experience, she’s gone from SDR to AE to full cycle rep; but found her niche in the world of Customer Success. When she’s not heads down at Brantr — you can find her ghostwriting for thought leaders, tech companies, and C-Suites in her own business, heretic : the agency.
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